A Tailored Fit

We do not take the traditional hard sales approach, but rather have a sincere and deep vested interest to provide a perfect fit, NOT  just make a quick sale!

We make it a priority to listen, and to identify your needs, struggles and goals. We will honestly answer all your questions with no pressure or tricky sales tactics. We see our pre-sales process as a service to provide you the solutions that are tailored to fit your organization and leave you completely informed and comfortable with what we offer.

Request a Demo

As it is with most things in life, seeing is believing. You can read about how our system works, but in order to really understand how user-friendly and flexible the FileOnQ™ system is, you need to see it for yourself. 

Overview

After purchasing FileOnQ™ and once your customization and data import/exports are complete, our professional services will provide thorough on-site installation and training based on your needs. Our staff will work directly with your IT department to ensure that the installation goes smoothly and is working properly when the installation is complete. Many of our installs take less than a day, but this is dependent upon the size of the organization and the amount of hardware to be installed.

Putting YOU in the Driver's Seat

As soon as you purchase FileOnQ™ we are ready to begin the customization process. You are in the driver's seat when it comes to customizing your interface and reports.

After we have determined your needs and how you intend to use our system, we are ready to begin the customization process using the FileOnQ™ ProFiler™. This application is used to create a user-defined FileOnQ™ application exactly the way you want it. The ProFiler™ is included as a standard part of every FileOnQ™ install. It can be used by the customer to make modifications to the profile quickly and easily. Along with the ProFiler, FileOnQ™ comes with 5 custom and 9 standard reports at no extra cost. You can add as many custom reports as you like so that you have all the data you need at your fingertips with a few clicks of the mouse.

Overview

We are committed to work with third-party entities and their applications to provide a seamless experience between FileOnQ™ and their systems. For example: We currently partner and work with a number of major systems by providing complete and seamless integration with FileOnQ's solutions. These integrated solutions do not replace a current  systems but rather enhances them by delivering the best solution to fit the customers needs.

EXAMPLE - FileOnQ Tiburon Partnership:  Seamless integration for Tiburon customers - Learn more

Overview

Our professional services team will work with you to import any existing records or data you may have in FileOnQ™. You may also import your own data into our system using our Import designer.

Our import designer is very user friendly, using a drag-and-drop interface to link data fields from the Import record set to the application data fields. Import designs can then be saved to use over and over again. All business rules and data validation rules that are available during screen data entry are applied to imported data, helping to ensure the integrity of your imported data. 

Our Export facility can, in turn, produce ASCII delimited files based on Export Definitions created and saved at an earlier time. Both facilities provide an efficient method of sharing information with disparate host systems.

Training & MUCH More!

Following the installation of your system and hardware, we will provide onsite training for your staff to get you up and running. This training is designed to help answer any questions you may have along with giving you an overview of the system. Even after your training is complete you are not alone. We will continue to support and offer ongoing training to your organization as long as you maintain your yearly maintenance and support contract.

If you would like to schedule a training session contact us.

Overview 

Flexibility and user-driven interfaces are the basis for our product, along with providing a feature-rich environment for all users. Beyond this we strive to stay on target by listening to you to help us take our technology to a whole new level. We keep pushing upward, to new levels, with the features you want, when and where others don't.

More than Technology: We are not a "technology-driven" company, but rather we are a "customer-driven" company. We fully understand that technology by itself is of no value and does nothing to make your job easier. Technology properly leveraged into real solutions is where it's at! That is why our upgrades and enhancements are customer driven. In other words, we develop solutions with the latest technologies in order to stay on target with what our customers need.