Proven Results
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"Satisfaction with the service we deliver to both internal and external customers is a big benefit that may not be as measurable but does impact both our top and bottoms lines."
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"I can't even imagine how we functioned before we installed our EvidenceOnQ system. Operations like receiving and storing new evidence that used to take hours each day, now only take minutes. EvidenceOnQ has made it possible to maintain an up to the minute status as compared to the past where a completed status report often ran thirty days behind."
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"A major outcome in implementing the FileOnQ solution is the management reports that I have available. Now I can keep up on the status of the cases within the department, where they are at any given time in the process, what the bottlenecks are and quickly identify required action and available recourses to resolve issues before they become problems."
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"Our turn around time on requests used to take up to a day and even longer. With FileOnQ most of the time we are able to respond with the required information immediately. Our "customer support" personnel say that their overall average request fulfillment takes only 10% of the time previously required."
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"Of course decreasing our liability and exposure is what the FileOnQ system is all about as we are the legal services arm."
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"We have liability that is associated with critical information and the process of compliance that is required. With FileOnQ the reduction in exposure is tremendous. As a department manager I can feel confident of our position as it relates to liability risks. From a positive perspective we insure the maximum funding possible as meeting compliance and regulations improve the subsidy dollars we receive from the different funding groups."
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"We are subject to both scheduled and random audits, both internally and by the state. EvidenceOnQ has reduced the preparation and reporting time from days or weeks to that of being prepared as part of the normal course of operations. The system enables us to comply and qualify for decreased liability insurance and meet accreditation requirements."
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"It is amazing how fast and easy it is to use the barcode tracking feature. EvidenceOnQ improves our accuracy and response time to requests. The ability to respond to requests is as easy as the click of a mouse. Before EvidenceOnQ we had to locate and assemble the physical documents from multiple locations just to fulfill a request."
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"Just having the real time up date and saving the evening updating process alone represents a system payback in less than a year. Of course other factors that would represent immediate payback are things like timely and correct information that decreases our liability."
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"We have a broad spectrum of contributors, users and customers that include both internal and independent external personnel and agencies including; Rehabilitation Professionals, Mental Health specialists, Social Security Administration, Other school districts, the clients themselves and their guardians. Managing the collections of vital documents is a major issue. We now have confidence in the status of our records and we can do a better job in far less time."
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"Also the new system is able to generate reports very easily and in pretty much any format that we need them. This is key to help make ongoing management decisions and providing meaningful statistics that allow us to improve and manage for productivity."
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"In the past we were we did not have an organized, planned and systematic way to purge. Consequently our purging was often a year or more behind. With the EvidenceOnQ reporting capabilities we now identify and purge items quickly while meeting all compliance requirements."
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"I believe the overall time saved in processing is a minimum average of 25%."
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"Our ability to process claims with the lowest exposure possible is the result of quicker, better and retrievable information. This benefit alone results in an immediate system payback based on one instance alone."
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"Our retention management and compliance no longer is a concern. The reports and evidence management capabilities we have are just great."
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"We had not been able for conduct an accurate inventory report for 10 years. The first thing we did was to use EvidenceOnQ to bring us into compliance with an accurate inventory and disposition report."
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"The system is used by all of our records personnel to manage, deliver, retrieve and report on our legal records. The attorneys use it to search and request information. Twenty-five people in our department use the system now on a regular basis. We will be adding five more in the near future, which is just about our entire department."
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"We were using a manual logging system that had just become unmanageable. The cost justification we experienced when we implemented EvidenceOnQ was instantaneous. We can now handle the same workload with half the staff … and do the job better. Reporting and audits that used to take days now take minutes."
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Government
Healthcare
Pharmaceutical